FAQ

WILL YOU  RE-STOCK A BAG THAT IS ALREADY SOLD OUT?

Each bag is truly one-of-a-kind. There may be designs that are similar. But once a specific bag is gone, it's gone. Your bag is a true work of art, that no one else has except for you!

IS EVERYTHING REALLY MADE BY HAND?

Absolutely! Our huipils are completely handwoven and then washed, before being incorporating into your bag. The leather is then stained, cut and sewn by hand, using just a sewing machine for the final details.

HOW SHOULD I CARE FOR MY BAG?

For the huipil section of your bag, we recommend spot cleaning only. And for protection, you may use a scotch guard on the huipil. Should the threads snag, you can snip them with a scissors (DO NOT PULL). For the leather, you may use a leather conditioner. Or with every day use, as your natural skin oils condition the bag, you may let it age naturally.

CAN I PLACE A CUSTOM ORDER?

At this time, we do not accept custom orders. However, if you have a question or idea for a product, please email hello@shopanaya.com, and we will do out best to assist you with any special requests.

GIFT CERTIFICATES

Items purchased with a gift certificate may not be redeemed for cash value.

DO YOU TAKE WHOLESALE ORDERS?

Yes, we do! Please email wholesale@shopanaya.com for more info.

PRICE ADJUSTMENTS

We do not offer price adjustments on items that have been marked down after purchase.

THERE ARE MARKS OR A FEW SPOTS ON THE LEATHER OF MY BAG. IS THIS NORMAL?

Our bags are made from high quality, full-grain leather that has been hand stained. Because of these natural qualities, the leather may display markings that are characteristic of leather. We feel that these markings add to the character of your bag, and do not consider them a defect.

COLORS

We have made every effort to display product colors on the Anaya website as accurately as possible. However due to monitor discrepancies, we cannot guarantee that your display or color will be accurate.

PRIVACY & SECURITY

Anaya Co. respects the privacy of our valued customers. we are committed to earning and keeping your trust. Our goal is to make your shopping experience easy, safe and confidential. We do not share email addresses. And we have deployed premier safeguards to protect your personal information.

TERMS & CONDITIONS

All orders are subject to the Terms listed on this site. Anaya reserves the right to cancel any order at which time, we will immediately notify this action by email or phone, using the email address or numbers provided. We will refund all payment using the original method received. All orders are subject to availability of stock. Epiphanie cannot be held liable for any accidents resulting in personal injury or equipment damage that involve any of our products. Prices and availability and estimated delivery times are subject to change at any time.